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purpod | all galleries >> A Year >> Sometimes a PaD >> Jan. 2006 > Borders Reply Ha Ha Ha! What a JOKE
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C. Evans

Borders Reply Ha Ha Ha! What a JOKE

The World Wide Web

* 1-15-06 *

What I wrote in response in my email was in purpod, but here it's just underlined
in purpod... Please reference PaD shot http://www.pbase.com/purpod/image/54057733

I dunno about anyone else, and I will probably be accused of being "too emotional",
but since Borders sees nothing wrong with the appearance of their cashiers or the
utter lack of training in their management or concern for their customers, I will
never again spend my time or money in Borders/Walden Book Stores, or its affliates.


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Guest 23-Jan-2006 00:48
Thanks for posting this Colleen!!
purpod19-Jan-2006 18:28
Just an F.Y.I. for anyone interested: found under Investors Info.
Thomas D. Carney, Sr,. V.P., Gen. Counsel & Secretary.
Daniel T. Smith, Sr. V.P., Human Resources.
Cedric J. Vanzura, Pres. Borders Group International & Paperchase World Wide.

Home Base Snail Mail Address:
Borders Group, Incorporated.
100 Phoenix Drive
Ann Arbor, MI 48108
Buz Kiefer17-Jan-2006 15:45
You have a great sense of humor for a purple person pod. :^)
purpod17-Jan-2006 14:34
Excellent idea, Karen! I just might have to do that!
Karen Stuebing17-Jan-2006 12:13
Write the VP of the company. Include the photo and their reply.
Coleen Perilloux Landry17-Jan-2006 05:45
Well, if that is the most milk toast response I ever saw. Trying to keep everyone happy at the same time. Well, Buddy, I am not happy and you can keep your image and your employees with metal in all parts of their body and all their body parts hanging out and, I will keep my money and use it at another bookstore that really cares about its customers. I do a lot of reading, Scott, but it surely won't be any of your books. And, by the way, whatever happened to protocol where a person signed his entire name to a letter? If you are in charge of Customer Care I can tell the care doesn't go beyond your blinded vision.
purpod17-Jan-2006 01:36
Thanks Bill, I'll keep Oakley in mind as well! You know, it took 2 emails to the Corp. offices asking them were they SURE they didn't want to respond, as I was going to do an update & no reply from them was not going to look good (And this was what they sent! Can you believe it!?!)
I appreciate all who have commented on this amazing "fine" store & their "well-informed staff" who are make their employees feel "comfortable", while the customers are put-out & expected to pay for that "luxury".
I can't wait to see what Coleen has to say about this response!! Oh Lord Have Mercy, boycotts across the US if she has anything to say about it!
And you're right, Jim, they could learn a thing or two from even the smallest of book stores in the UK, I have no doubts about it!
And Lainie, it was our pleasure to get that book to Sammy. We wanted him to know that the sacrifices he and his family went through were all worth it... that even if he only had a lil' sister for a little while, Emma made an impact on alot of lives! I really hope he enjoys the book!!
Karen Leaf17-Jan-2006 00:45
Customer Care isn't what it used to be; they probably pay the kid $6 an hour and are lucky if the employees report to work for 2 weeks running.... all in the name of profit for their stockholders. Truly appalling.
Guest 17-Jan-2006 00:12
wow, just caught up with this fiasco. amazing reply and customer service from such a large chain.
saw your link pic of the employee...yikes.
Guest 16-Jan-2006 23:53
just more reason to support the ma and pa book stores. unreal...
Jim Worlding16-Jan-2006 23:37
I hope Borders have a look at your galleries and read the comments posted. For my part I am glad they are not my local book store, but if they want to know how to give customer service in a great bookshop perhaps they should have a tour of Cambridge in the UK. Being a University City it is full of excellent book shops and even the smallest could teach them a thing or two. I also wonder what the 2 brothers that started Borders in 1971 would say if they saw your original post alongside this.
If you have the time and inclination I would take your complaint up a level or two, a response from a director would be interesting.
J. Scott Coile16-Jan-2006 23:31
I am not that Scott ;) Too funny :)
1105191216-Jan-2006 23:30


Support your local family/small businesses!!!!!

laine8216-Jan-2006 23:08
And since you were doing an amazing thing by considering a little boy whom you have never met, but at that time he was a six year old being told his 16 week old baby sister was going to die...You thought that book with a beautiful message might help to cheer him in some way.
It arrived down under but with no thanks to Borders...and as for being too emotional if we sit back & accept all or anything we consider not right make us no better than they are....
Guest 16-Jan-2006 23:06
...and we have the denouement of a story that is all too common these days.

Thanks for posting this, Colleen! On your advice, I shall never enter a Border's book store.

How about posting your original email to the company if you still have it? I think we'd all be curious to see how many articles of the Riot Act you read to them!

By the way, don't buy Oakley products!