On a scale of 1 to 10 this software sucks! I have been screwing around with it for several weeks. I read all the reviews about it before purchasing, and have come to the conclusion that all the "professional" reviewers are on the take from Symantec. This is without doubt the crappiest software I have ever paid money for. Mcafee would take the cake in that respect, except that the version I had was free, supplied by my employer. On top of that the tech support is terrible. I don't want to pay them for a phone support call (about $10) so I emailed them. I got back the most useless drivel you could imagine. I set it up to back up my puny 50G hard drive and it took 15 hours! What crap. So, it is into the trash with this loser.
I can't think of one Norton software package that didn't suck. It seems every Norton product uses up a ridiculous amouont of system resources and renders the computer "safe" but too darn slow to be of any practical use.
John, the fact that they answered your email must get them 1 point, even if the reply was useless.
I sent an email asking for help to "Winchester", quite a large business in America.
Their reply to me, "We do not answer emails".
That is a score of zero by any standards.
Then I emailed "Numrich Arms" in America, they helped me and sent me a part, quickly and cheaply. Thats a score of 100% service to my thinking.
I feel your undeserved pain, John. I have the same inpression about Symantec (and Peter Norton Computing before the buy-out). Any company that charges a customer to understand how its product works deserves to have its president sent one-way to one of those backwater towns that I have complained about elsewhere. And the support people should be forced to watch 200 hours of the most callous entertainment imaginable: a lecture by Professor I. M. Listorama on the benefits of reverse fratostatic impedence as applied to a psion collimator.
