I’ve been researching different CRO agencies recently because our ecommerce store has hit a point where traffic keeps growing but conversions stay inconsistent. We sell specialty coffee equipment online, and at first we thought the issue was product pricing or ad targeting, but now it feels more like something in the customer journey itself. Earlier today I read this article https://iemlabs.com/blogs/cro-agency-for-your-ecommerce-store-how-to-choose-the-best/ and it honestly described a lot of the confusion we’ve been having internally. There are so many agencies claiming they can “boost conversions,” but it’s hard to tell which ones actually understand user behavior versus just offering generic redesigns. Has anyone here worked with a CRO agency before and felt it genuinely helped uncover issues your own team missed?