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Compass Marine How To | all galleries >> Welcome To >> Installing A High Output Alternator & Serpentine Pulley Kit > The Stock System
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The Stock System

WARNING: This article includes equipment sold by Electromaax and I must preface this post with some cautions.

Since writing this article I have received lots of complaints of poor customer service regarding Electromaax and their other shadow companies. Please be careful these complaints are still coming in even in 2017 and this article was written in 2011.

I had personally received decent service, but I am an n=1, and a dealer, and a guy with many articles out there so I may get better service than an individual customer. I simply can not ignore the complaints, and must be honest with my readers. I have had more complaints about Electromaax than any other product or company than I have ever written about. A SHOCKING NUMBER.. Please do your own home work on Electromaax customer service.

There are other companies producing similar products, namely Balmar and Mark Grasser DC Solutions, both of whom have excellent customer support & considerably better track records for customer service. I am not saying don't buy from Electromaax, just letting you know a fair number of boaters have not been happy with their customer service.

The owner of this boat keeps it on a mooring and as such his stock charging system was proving to be inadequate for his family's use. Having recently upgraded his battery bank to TPPL / AGM batteries he was in need of an alternator makeover...

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Bruce Gallinger 21-Mar-2016 12:27
I bought the electromaax alternator and had it installed by a marine service company in Ft. Pierce. After recurring problems (not charging) electromaax suggested I contact a company they knew in Ft. Lauderdale. This company had installed electromaax alternators previously and were familiar with them. Their inspection confirmed the installation was correct. Just 80 engine hours later the alternator failed. Electromaax insists the alternator was installed incorrectly (having never seen it). I re-installed the original alternator, returned the electromaax alternator and they want $950 to fix it + shipping costs.