As I have mentioned before, I am not a great fan of Apple products and Apple employees. So many times in the past I have gone to the Apple store and have found their support to be pretty much worthless. So it was with some hesitation that I ventured up to Baybrook Mall for another go at the Apple store. My issues were setting up an Apple account for Ginny and getting the cloud backup squared away.

I decided to try a new strategy. Rather than talking to the first employee I met coming through the door, I would go right to the back and look for someone who appears to be useful. At the front of the store are the sales people who have no clue about technical support matters. At the back was a 30 something that was holding an iPad and looked to be coordinating something. I asked him about getting some help and he looked at his schedule for support people then said he would be happy to help. So he did. He did a splendid job. He was very patient. What a change.

On the way out I decided to test my hypothesis about the people at the front of the store. I walked up to a couple of Apple employees who were not busy (it isn't crowded on Monday morning). I asked them a question about iTunes back ups and they didn't know the answer. Hypothesis proven. Go way back into the store before asking questions.