You know, that's up to the individual. That's, you know, getting the reward. For more information, visit upbook.com But for you as the owner or the manager of practice, this takes the burden off of your shoulders, because now the team are hungry, the team are really trying to schedule those appointments. And those appointments are absolutely the only thing that standing between you and basically achieving those growth and profitability targets that you have in your mind in terms of where you want to be as a practice. Plus a book gives you a whole bunch of other just extra information such as when you're missing calls, rebooking opportunities, so these are calls that don't turn into appointments. So your team can call back these new patients say, hey, you gave us a call. Are you still in need of something? Can I help you in any way? A good portion of them will be no, but some will be say, Oh, I still have this problem. Do you have anything available over the next couple of days and you'll say absolutely. So up book single handedly will transform the growth and profitability of your practice and it's guaranteed to do that if you don't get an additional 36 patients per year. Doing this then your following year of using a book is entirely free, including your phone bill. I that will be covered by this as well. So any questions just let us know. And otherwise I'd love to be able to set this up in your practice. So you can see how this little thing just because of the the math and economics of it can have such a watershed impact on your practice. For more information, visit upbook.com
That's amazing. number of months later, I looked at their scheduling rate, and it had dropped. For more information, visit upbook.com And so I'd say what happened. They said, Well, we were so busy, and I had to go get the gift cards. And you know, I just I just didn't have time to run it and it hit me. It's a target plus the reward and it's being able to provide that cycle of renumeration and reward very quickly. So what you're able to do with a book is you're able to schedule this, set the scheduling rate, set the duration, so this is typically on a 14 day period. And if your team hits this scheduling rate, so again, that's the number of new patient calls, they get converted into actual existing patients, then they get a reward. And so they get to go here, and it's all automatic, they get an email that says, hey, congratulations, you did it. And then let's just say it's 15 or $25, every two weeks, boom, this gets populated into the rewards, and they get to redeem that for any of these different gift cards. Now, some people will save it, because that's their type of personality, others will spend it immediately. And that doesn't matter. For more information, visit upbook.com
So if you just have that top person answering more calls, it transforms the growth and profitability of the practice. So the initial premise and develop this is that if we show people the data, then they will self correct their behavior and improve the performance that proved to be absolutely false. So the next premises. For more information, visit upbook.com Well, we show people the data and we give them training that wow, that will really work. And that produced that was absolutely false, we'd see a quick blip in their performance, and that would not work. So the final key that was the transformational element is that if you show people the data, and then you set a target with a reward, bingo, then we've developed a long term motivation that really works. And so this practice came, and they would have had about a 40 to 45% of scheduling, right. So for example, they might have been getting 100 new patient calls a month, and getting about 45 new clients or new patients out of it. So they set a target of 80%. And you can see here we have a countdown. So that's about nine days left in the in the countdown. And how I came across this is when I initially tried to figure out the solution. Some practices were doing so well. And so I called the practice and I said, Hey, what are you guys doing? That's, you know, really transforming your schedule, right? And the manager would say, I am setting a target and running a reward. For more information, visit upbook.com
I'll just do a very quick demonstration on the core of a book, you know, what is the main problem that it solves? And how will it really transform the growth of your practice. So the key problem that a book was designed to address is the black box of the front desk. So no matter how many new client new client or new patient calls that you generate, from goodwill, from referrals from word of mouth, if your front desk is not converting those calls into actually scheduled appointments, then that represents a huge amount of missed revenue and opportunity for you and your practice. And basically, you'll never be able to grow beyond the current growth rate that you currently are achieving. And furthermore, in certain industries, right now, you might be experiencing, you know, surge in demand because of the previous pandemic, however, that's going to die and die pretty quickly. And so you want to make sure you have the heart of your practice is still being able to grow. So at its basic form, the key is around this new patient, new client scheduling rate. So every new patient call that comes into your practice is identified in terms of who took the call. So for example, Robin, Tiffany, or Bonnie, and the rate at which that individual converts that call into an appointment. And so you can see here as an example, this is kind of pulled down here, there happens to be two Beth's, but Beth number one converts, you know, five out of every 10 people she speaks with, whereas Beth number two converts three out of 10 people. So it's quite a significant difference. In many practices, the top person will convert 80%, and the bottom person will convert 30%. For more information, visit upbook.com
UPbook Product Details Free State of The Art Phone: Get Free State of the Art Phone (Yealink SIP-T53). A great VOIP system to manage your practice efficiently.
Call Tracking: Track the rate of calls that are being booked or not booked by your front desk team.
Call Routing: Off-load the front desk of non-critical calls so they can focus on what matters: in-person clients and inbound appointment requests for new and existing clients.
Paperless Fax: Send long-distance paperless faxes to your clients anywhere, without any additional charges.
Unlimited Local & Long Distance Calls: Ditch your old phone vendor and save up to $2000 on your phone bills with UPbook’s Phone System.
Unlimited Voice Mailboxes: Receive the recordings via email and shorten your response cycle without having to “dial-in” to listen to your voicemail.
Call Blocking: Use a No-Ring list that your team can add to on-the-fly. This will not block the call entirely but just sends it to voicemail so your team can review it when they are not busy with clients.
Paging & Intercom: Use the Paging & Intercom functionality to either page all or page specific phones and make announcements.
Smart Attendant: Provide a better user experience with customized messages for each client.
Know Who's Calling Before Answering: You would know who is calling before answering the phone, be it a new client that seeks an appointment or an existing client who wishes to reschedule it.
Track Appointment Scheduling Rate: The new client scheduling rate is one of the most important metrics in the practice. The rate at which you are scheduling appointments from your inbound calls will directly impact how full your appointment book will be.
Missed Call Analysis: Know in real-time whenever calls are not answered or bookings not made. UPbook will identify these opportunities so your front desk can quickly follow up.
How To Gain More Patients More: https://blog.upbook.com/how-to-gain-more-patients Doctors unfortunately see higher risks of burnout than most other careers. In fact, according to a Mayo Clinic study, 44 percent of doctors reported feeling at least one symptom of burnout. It can be detrimental, leaving you feeling helpless, and it can even put your practice at risk. Knowing the signs of burnout and how to avoid it as a practice owner can help you stay motivated and on track. More: https://www.upbook.com/
UPbook allows business owners to experience their office's front desk with a suite offering improving phone etiquette, receptionist training, proper appointment & scheduling tools. Find out how to take control of new client calls, watch the scheduling rate grow. For more details visit the website More: https://www.upbook.com/ Provider of a SaaS-based telehealth platform for healthcare providers. The company has developed a software solution that assists healthcare providers with front desk operations such as appointment booking, teleconsultation booking, call recordings management, and more. The software has tools that allow users to access missed calls and messages of patients and clients. The software comes with an inbuilt dashboard that allows patients to connect with doctors for consultation and communication via messages, audio calls or video calls.
