Built to deliver a consistent customer experience throughout every customer interplay on any messaging channel, the new channels put manufacturers who use Quiq on the forefront of superior customer experience. Quiq's assist for Instagram and WhatsApp offers e-commerce and buyer care leaders the instruments they need to leverage two very talked-about channels without demanding a big investment for training or staffing - making the transfer to these channels each strategic and price efficient for brands.

Instagram and WhatsApp are social media and messaging powerhouses, with Instagram alone reaching 126.3 million customers. As extra customers anticipate to be able to interact with their favourite manufacturers on Instagram and WhatsApp, Quiq offers brands a chance to leverage these channels as key gross sales and repair instruments at enterprise scale.

Quiq's Conversational AI gives manufacturers with large effectivity in the administration of inbound inquiries and empowers them to drive gross sales and resolve service inquiries by automation. If a buyer's inquiry is exclusive, Quiq's Subsequent Gen Asynchronous Contact Center seamlessly passes interactions to human agents who effectively handle many customers at once in Quiq's platform. As client buying habits grow to be increasingly digital, the most profitable manufacturers will upgrade their on-line buyer expertise to be extra personalised and conversational on Instagram and WhatsApp, offering the identical stage of service that previously was related to in-retailer experiences.

Quiq enables brands to assist the total conversational commerce journey from affords to customized assistance to payments. For instance, an internet journey agent may promote a trip via an Instagram Story with the call to motion leading to a conversational interplay with a chatbot to help slim down trip preferences followed by a human agent to affirm booking and accumulate payment.

By utilizing Quiq's CRM integration with Salesforce, Zendesk, Microsoft and Oracle, manufacturers are capable of make the most of current processes and buyer information while modernizing the methods they communicate with their customers. Phone brokers working in a CRM can easily transition to serve clients on Instagram and WhatsApp in Quiq embedded in their CRM whereas persevering with to use their present workflow.

"Many client brands have already modernized their customer interactions with Quiq's Conversational Platform, but the recognition of Instagram and WhatsApp open up an entire set of potentialities for our clients. I can not wait to see what conversational journeys they build!" stated Mike Myer, CEO and co-founding father of Quiq.

In keeping with a current report by Forrester "while 69% of US on-line adults use messaging to speak with household and pals daily, just 41% accomplish that with manufacturers." Quiq's assist for Instagram and WhatsApp helps bridge that hole by enabling brands to safely and securely reach more customers. Quiq also supports buyer conversations on SMS/textual content messaging, Apple Enterprise Chat, Google Business Messages, webchat, Instagram, Facebook Messenger and more - in 170+ languages.

Contact info@quiq.com to schedule a product demo or study extra at https://www.quiq.com. Register and be part of a webinar this Thursday, January 27 at 2 p.m. ET / eleven a.m. PT to learn more concerning the Instagram and WhatsApp integrations.


About api whatsapp no oficial is the AI-powered Conversational Platform enabling businesses to interact with prospects throughout the most well-liked digital messaging channels. Trusted by main brands and boasting a fifty six NPS rating, Quiq's enterprise-grade Conversational Platform supports SMS/text, Apple Business Chat, Google's Enterprise Messages, webchat, Fb, Instagram, Twitter, name-to-textual content, and more. Quiq provides the leading solutions for enterprise communications for the world's greatest commerce and care teams. Quiq for Commerce and Quiq for Buyer Care mix Conversational AI and digital contact center to assist commerce and repair groups increase efficiency, drive revenue, and improve customer satisfaction.

Headquartered in Bozeman, Montana, with an workplace in New York Metropolis, Quiq is a privately held firm backed by Foundry Group, Venrock and Subsequent Frontier Capital. Follow us on LinkedIn, Twitter, Fb and Instagram, or study more at https://www.quiq.com.