In a new survey, we looked over just how AI impacts the client experience to help you best understand how organizations can apply this technology with your own benefit. One takeaway from your study that has been pretty clear: users want to socialize together with ai-driven it service management. In reality, 79 percent of respondents said that among of their absolute most invaluable capabilities of AI at delivering a positive customer experience would be that the ability to use conversational words or phrases, as when these were talking to a human, as opposed to talking robot conversation. https://aisera.com