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Dave Beedon | all galleries >> PBase Infrastructure >> PBase's Other Facilities > Field training for service personnel
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Field training for service personnel


Training of field personnel is vital to PBase's mission. Customers cannot be served properly by stupid technicians and administrators. PBase Field Services' training cadre is dedicated to imparting the appropriate information to the appropriate people at the appropriate time. (Say that rapidly five times!).

Here we see a PBase training supervisor and sometimes surfer giving a lesson in customer service in a field environment. He is pointing out the fact that it is importatnt to read signs, especially those that warn of danger. You would not believe the idiocy of some trainees. The blobs in the background are all that remains of a PBase service truck that entered this area at the wrong time. Had the driver survived, he would have been fired. His colleagues joined him in the Great Service Shop in the Sky. Now for a moment of silence in their honor...
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1moremile16-Jun-2007 10:05
Thank you, Dave. I'll take this photo to be a sign of good faith.
A new job in directing is all I ever wanted.
And just to show that I really DO care I have phoned the base and
asked them to at least fire a few warning "harpoon" missiles
over your head, being especially careful to not damage your lid.
I'm almost sure they are that precise.
Dave Beedon16-Jun-2007 09:23
Larry, I appreciate your sympathetic input. The errant driver could not be fired because he was killed instantly, long before Human Resources could arrange for termination. Rules are rules. His final status was "Relieved of employment due to failure to accept paychecks." You need not fear the embarrassing arrest of a PBase instructor due to illegal wire-tapping, as using the back of one's finger to touch the wire is not considered "tapping"; it is "nudging," an activity that is not proscribed. The instructor pictured here was well aware of the legal implications of sloppy posture---another measure of PBase professionalism. By the way, Human Resources is looking for a new director: I'll put in a good word for you based on the caring attitude displayed in your comment.
1moremile15-Jun-2007 22:10
If I were in charge I would still fire that driver.
Well, one good thing. It cured him of his bad attitude.
Remember: No one is above the law.
And that reminds me to give a friendly word of advice;
Don't move back any further while waving your finger.
Wire tapping is still illegal.
Guest 18-Aug-2006 01:18
Only in Oz can you get away with wearing ruby slippers, so I guess it's one of the other two.
Dave Beedon17-Aug-2006 05:14
Is that best said while wearing hiking boots, sneakers, or ruby slippers?
Guest 17-Aug-2006 04:18
Any time, Dave. Just keep repeating the pbase human relations mantra, "There's no place for unguarded honesty, there's no place for unguarded honesty...."
Dave Beedon17-Aug-2006 03:50
You're absolutely right, Steve, and I paid the price (unmentionable in this forum) for that uncouth remark in the photo's description. My choice of words deviates not only from company policy but also from the Geneva Conventions. When I wrote the text, I pictured the remains of the truck and lost control: the horrible waste of company equipment upset me so much that I let emotion overcome logic. I hope the surfing community will forgive me. Thank you for your insightful but embarrassing input.
Guest 16-Aug-2006 18:08
Dave, it is not in line with company policy to admit the possibility of "stupid" technicians and administrators, even if they exist. This is made very clear in the employee relations course that's supposedly a required component of the field training. The correct terminology is "uninformed" technicians and administrators.
Dave Beedon15-Jun-2006 00:25
Thank you both for your votes of confidence. Had I given this lecture sooner, a tragedy might have been averted.
1moremile14-Jun-2006 23:26
Thank you Dave. Good work.
Trevor Edwards08-Jun-2006 13:44
I'm glad you pointed this out. I'm typical of the sort that will barge head long into something, only to have to read the instructions later!
This could have hurt had I not read the instructions you point to.
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