Same airplane as last time, again same story!!!
What is happening to ANA? Who is destroying it? Spending too much money in publicity and buying their 5-star rating from Skytrax, and forgetting the passengers, their real Costumers?
Again, on the incoming flight, a last-minute airplane change, very bad Pilots, uneatable food!
Even my 10-year Son and 70's Mother-in-law, noticed how much better the return Captain was, in spite of the last big turbulence, he tried to avoid the most!
Food was again bad, although slightly better, but the service, not what I've been used to, on this Airline....