This morning Ginny said her phone battery was going bad. I had a look at it and found about eight apps running and the screen set to high intensity. "Aha," says me, "That's the problem." Well, it wasn't the problem. We charged it up full and let it sit with nothing open and the screen off. Sure enough, the battery was rapidly going flat. So we decided to go to the Apple Store (I hate that place) to get the battery replaced, but all the Apple Stores are indefinitely closed because of the pandemic. There was only one alternative: Ginny needed a new phone.
So off we went to the AT&T store. They had the phone she wanted (SE 2020) in the color she wanted. The whole process took about 2 1/2 hours because getting all the stuff down from the Cloud and installing a new operating system takes a long time. The important thing is that she ended up with a brand new phone that works just as she wanted. I don't have to pretend to be tech support any more. I learned in the old IBM PC days that the answer to every problem was "REBOOT!"
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