I have been using all Ram Mount in my cars and motorcycles. The joint of 1 of the arms broke after 10+ years. Since all Ram Mount products carry a lifetime warranty and I have never used their warranty before, time to see how they do.



I went to Ram Mount web site and found a link for warranty service. They have an excellent system in place that I have never seen:


I just needed to fill in my name and address, no receipt needed. Then attached a picture of the broken part (as showed here). I then received an automated email with a confirmation number asking me to call a Ram Mount toll free number to pay the flat rate shipping of US$2.75. I called and gave my visa over the phone and that was it. I received the new replacement part in a few days.



This is 1 of the most streamlined warranty service that I have ever seen. Amazing.



Comparing to NEXX' non-existent and rude customer service (see my story of my NEXX helmet here), Ram Mount is truly an example that everyone else should learn.



I'm just a satisfied customer.