I joined a webinar recently about automation in finance, and the speaker mentioned how voice technology is being used. That sent me down a rabbit hole, and I ended up reading about voicebot in banking . The thing that caught my attention was the bit about replacing menu navigation with voice prompts. If I never have to press “1” for English again, I’m in. The way they broke it down was super readable too—not like most AI articles. It’s interesting to see how banks in Spain are starting to experiment with this tech to improve customer service and cut wait times.